Frequently asked questions

How can I contact the store?

Email support@owqla.it.com or call 773-837-1337. Support availability is Weekdays 9 AM to 5 PM.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale

How is the order fulfilled?

No third-party fulfillment partner

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

Which carrier is used?

The listed Standard shipping carrier is USPS. The shipping origin is 16701 SW 72nd Ave, Palmetto Bay, Florida, 33157, United States.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Who pays return shipping?

We provide prepaid return shipping for all approved returns.